Return & Refund Policy
At Luxe Link, your satisfaction is our priority. We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To qualify for a return, your item must:
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Be in the same condition as received
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Be unworn, unused, and with original tags
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Be in its original packaging
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Include the receipt or proof of purchase
To initiate a return, please contact us at info@luxelink.com.
Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your item back.
Please note: Items returned without prior authorization will not be accepted.
For any return inquiries, feel free to reach us anytime at info@luxelink.com.
Damages and Order Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and arrange a replacement or refund.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards.
If you are unsure about your specific item, please contact us before placing your return request.
Exchanges
The quickest way to exchange an item is to return the original item and make a new purchase once your return has been accepted.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union:
You have the right to cancel or return your order within 14 days, for any reason, without justification.
Returned items must meet the same conditions listed above—unworn, unused, with tags, and in original packaging, accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note, your bank or credit card company may require additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@luxelink.com.